Get in Touch With Us
If you have a question about how we review and rank online casinos, spotted something that needs updating, or want to flag a concern about a listed operator, we want to hear about it. This page explains the best way to reach us and what kind of enquiries we can help with.
How to Get in Touch
The quickest way to reach our editorial team is by email at [email protected]. We read every message that comes in and aim to reply within two working days. If your message is time-sensitive or relates to a specific casino listed on the site, mentioning the operator's name upfront helps us route your query faster.
We do not offer live chat or phone support directly — those channels belong to the individual casinos themselves. If you have an issue with an account, a deposit, a withdrawal, or a bonus you have already claimed at one of the sites we cover, that operator's own customer support team is best placed to resolve it, since we do not hold or process any player funds ourselves.
What We Can Help With
- Questions about our reviews — If something in one of our casino write-ups, bonus breakdowns, or comparison tables is unclear, ask us and we will clarify.
- Corrections and updates — Bonus terms, licensing details, and payment options at online casinos change regularly. If you notice something on expeditionaudio.com that looks out of date, please tell us so we can look into it.
- Feedback on our rankings — We welcome input on how we compare casino sites, including the criteria we use for editorial ratings such as bonus size, banking options, and game variety.
- Partnership or editorial enquiries — If you represent a licensed operator or a responsible gambling organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling questions — If gambling has stopped being enjoyable for you or someone close to you, let us know in your message. We can point you toward self-exclusion programs, deposit and time-limit tools, and state or national support services.
What We Cannot Resolve Directly
Because US Online Casinos is an independent comparison and review site rather than a casino operator, there are a few things outside what our team can act on:
- Withdrawals, deposits, or account balances at any casino listed on this site
- Identity verification (KYC) requests tied to a specific operator's account
- Bonus disputes or wagering requirement queries for an offer you have already claimed
- Technical issues with a casino's own website or mobile app
For all of the above, contact the licensed casino directly through its own support channels. Reputable operators are required to offer some form of customer service, whether that is live chat, email, or a support ticket system, and they are best equipped to look into account-specific matters.
Before You Claim a Bonus, a Quick Reminder
Many of the enquiries we receive relate to welcome offers, so it is worth restating a few basics. Bonuses such as the ones shown in our rankings typically carry wagering requirements, expiry dates, maximum withdrawal caps, and restrictions on which games count toward clearing the offer. Always read the terms on the operator's own site before opting in, and only use licensed, regulated casinos that display clear terms and HTTPS encryption on their site. If you are comparing offers and want to see how the current top-rated bonuses stack up, our rankings on this page are a good starting point, and readers outside the standard US-licensed market may also want to check our page on Best Non GamStop Casinos 2026.
A Note on Accuracy and Standards
We aim to keep our casino reviews, bonus details, and licensing information accurate and current, and reader feedback is a genuine part of how we do that. If you have found a discrepancy between what we have published and what an operator actually offers, please tell us — corrections help every reader who visits after you.
We also take responsible gambling seriously. If gambling has become a source of stress rather than entertainment, please reach out to us or to your state's responsible gambling helpline. Setting deposit and time limits before you play, avoiding gambling with borrowed money, and stopping when it stops being fun are simple habits worth keeping in mind regardless of which site you use.
What Happens After You Write to Us
Your message is reviewed by a real member of our team, not an automated system. We aim to respond within two working days, though this can take a little longer during busier periods. If your enquiry needs to be redirected — for example, to a casino's own support desk or to a responsible gambling service — we will let you know and point you in the right direction rather than leaving you without an answer.
Thank you for taking the time to read this far. Whether you are here with a question about our ratings, a correction to suggest, or simply feedback on the site, we are glad to hear from you.